Refund policy

At NUVIO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, undamaged, and in its original condition
  • The product must be returned in its original packaging with all accessories, manuals, and tags intact
  • Proof of purchase (order ID or receipt) must be provided

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • You can request a return within15 DAYS of receiving your order
  • Return requests made after this period may not be accepted

To initiate a return, please contact us at trynuvio@gmail.com .

3. Refund Process

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund
  • If approved, the refund will be processed to your original payment method

Refund Timing:

  • Refunds are typically processed within 5-7 BUSINESS DAYS after approval
  • It may take additional time for your bank or payment provider to reflect the amount

4. Exchange Policy

  • We offer exchanges for defective, damaged, or incorrect items
  • If you need to exchange a product, please contact us within 15 DAYS of delivery
  • Exchanges are subject to product availability

5. Damaged or Defective Products

If you receive a damaged, defective, or wrong item:

  • Please contact us within 48 HOURS of delivery
  • Share clear photos/videos of the product and packaging for verification
  • Once confirmed, we will offer a replacement, exchange, or full refund at no extra cost

6. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items (not due to our fault)
  • Products without original packaging or missing accessories
  • Items marked as non-returnable or final sale
  • Certain hygiene-sensitive products (if applicable)

7. Return Shipping Costs

  • If the return is due to our error (defective, damaged, or incorrect item), we will cover the return shipping cost
  • For other returns (e.g., change of mind), the customer may be responsible for return shipping charges ₹99 or as applicable.

8. Cancellation Policy

  • Orders can be canceled before they are shipped
  • Once shipped, cancellations are not possible, and the return process must be followed

9. Contact Us

For any return, refund, or exchange queries, feel free to contact us:

📧 Email: [trynuvio@gmail.com]
📍 Store Name: [NUVIO]

This policy is designed to be fair, transparent, and hassle-free—so you can shop with confidence at NUVIO.